i have 2 user that has the salesforcce plugin for outlook.  the side panel shows up but cant get the toolbar create case button to show up.  went in the add-in option in outlook and both the toolbar and sidepanel is checked off.   Has anyone in here have seen this or know how to fix this issue?  We are using office 2016.

i have 2 user that has the salesforcce plugin for outlook.  the side panel shows up but cant get the toolbar create case button to show up.  went in the add-in option in outlook and both the toolbar and sidepanel is checked off.   Has anyone in here have seen this or know how to fix this issue?  We are using office 2016.