A previous employee was responsible for the support portal and had created an alert whenever a customer account created a case or an update occured with that case. It works for the owner of the account but the solutions architect needs to receive the email alert too. We have no idea how to do this; can someone please assist?

A previous employee was responsible for the support portal and had created an alert whenever a customer account created a case or an update occured with that case. It works for the owner of the account but the solutions architect needs to receive the email alert too. We have no idea how to do this; can someone please assist?