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  • Amruta Kumbhakarn 11
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6 replies

Has anyone faced issue in populating pre-defined fields

Hello,
We have created an apex class to populate the pre-defined field value for "From" address whose API name is ValidatedFromAddress.
We have to change the value of From field in email action based on the value of case origin field.
We tried many options but the issue is the class is being called for some of the records and for some of the records its not being called.
We have also added our class in the Support settings but still we are not able to figure out the issue can anyone help us in this.

Thanks !