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  • Mohammed Farooqi
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2 replies

How to Assign case owner from admin user to a queue

Hi, 
I am working on a method to manually escalate a case from a user to a queue. And this has to happen on a button click on the case record page. So I started by creating a global action and using pre defined fields for this. I set the status to escalated and I am trying to set the case owner to a queue that I created. But it does not show the picklist like it did for the status and shows a formula field. Not sure what to enter in there to find the queue. Any help would be much appreciated !
2 replies

How to Assign case owner from admin user to a queue

Hi, 
I am working on a method to manually escalate a case from a user to a queue. And this has to happen on a button click on the case record page. So I started by creating a global action and using pre defined fields for this. I set the status to escalated and I am trying to set the case owner to a queue that I created. But it does not show the picklist like it did for the status and shows a formula field. Not sure what to enter in there to find the queue. Any help would be much appreciated !