• Florian Hartwich
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Hi all,

while testing the upcoming release version of the IOS mobile app we received some unusual errors to users that are still logged in the app.

As long as they don't manually log out of the app most of our Lightning pages on Iphone or Ipad receives a blank screen and it never loads eg. a confirmation page. Also screenflows we created cannot be started, After tapping on the button to start, we just received a blank page - it never loads the page.

These errors only occur to users that haven't refreshed their login for a period of time. So we have to force all users to re login.

We tested it with several devices (Iphone SE (1&2), X. Ipad Pro), IOS 14.3/14.7.1/15.2.1/14.8 and App Versions v234.040 Build #6203658 / v236.000 #6203670.

Does anyone had similar problems or know the cause?
 

Hi all,

while testing the upcoming release version of the IOS mobile app we received some unusual errors to users that are still logged in the app.

As long as they don't manually log out of the app most of our Lightning pages on Iphone or Ipad receives a blank screen and it never loads eg. a confirmation page. Also screenflows we created cannot be started, After tapping on the button to start, we just received a blank page - it never loads the page.

These errors only occur to users that haven't refreshed their login for a period of time. So we have to force all users to re login.

We tested it with several devices (Iphone SE (1&2), X. Ipad Pro), IOS 14.3/14.7.1/15.2.1/14.8 and App Versions v234.040 Build #6203658 / v236.000 #6203670.

Does anyone had similar problems or know the cause?