Hello ;
Please I want to :
1-when a call from a customer is answered, the customer file will open up in Salesforce – if that is not possible, open up when the call is incoming
for every customer call, the call is logged (start, duration, optionally some comment) to the customer account in Salesforce
2-when a customer calls, the customer service sees the name of the customer account (as stored in Salesforce)
3-when an internal number calls, we see the internal name (so the starface addressbook is still intact)


i use STARFACE UCI java (https://www.starface.de/de/Solutions/integration/interfaces.php) code but i didn't know how I can include it in salesforce any help, please ?