I am having problems getting email attachments to generate case attachments using the email2case agent. I can successfully generate cases from emails, however the email attachments do not get passed through.  Has anyone else encountered issues with this and if so how did you resolve them.

 

It shouldn't make a difference but I am using a developer Salesforce account.

 

Thanks in advance for any help.

 

Tim

I am having problems getting email attachments to generate case attachments using the email2case agent. I can successfully generate cases from emails, however the email attachments do not get passed through.  Has anyone else encountered issues with this and if so how did you resolve them.

 

It shouldn't make a difference but I am using a developer Salesforce account.

 

Thanks in advance for any help.

 

Tim