Our company is in the process of using a vendor solution. We currently use Clarify CRM to handle all of our cases. The vendor uses SalesForce to handle all their cases. In order for us to escalate cases to the vendor, we will need to log a case in SalesForce through their website.
Ideally we would like the SalesForce case to be automatically created when our agent creates a case in Clarify. That would mean 1 less application our agents will have to open while taking a call.
Are there any API's that allow this and if so, how much effort will this process entail.
Any help, information, documentation, etc. will be greatly appreciated.
Our company is in the process of using a vendor solution. We currently use Clarify CRM to handle all of our cases. The vendor uses SalesForce to handle all their cases. In order for us to escalate cases to the vendor, we will need to log a case in SalesForce through their website.
Ideally we would like the SalesForce case to be automatically created when our agent creates a case in Clarify. That would mean 1 less application our agents will have to open while taking a call.
Are there any API's that allow this and if so, how much effort will this process entail.
Any help, information, documentation, etc. will be greatly appreciated.
