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Austin, TX - Worldwide CRM Strategy/Program Manager Needed

Company: Spansion Inc.
Job Title: Worldwide CRM Strategy/Program Manager
Description: Manages the Customer Relationship Management (CRM) enterprise initiative in Salesforce.com. Reviews CRM project proposals to determine costs, timeline, funding, staffing requirements and goals. Be familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks and leads/directs the work of others. A wide degree of creativity and latitude is expected.

KEY AREAS OF RESPONSIBILITY:
• Develop and “sell” the company’s CRM strategy • Contribute to development of a phased roadmap for evolution toward an increasingly powerful enterprise approach to managing customer value • Responsible for measuring the effectiveness of CRM tools, identifying opportunities for improvement, prioritizing project requests • Independently lead a team of topical experts to define, design and implement CRM programs that are supportive of the broader CRM roadmap and objectives • Model/forecast anticipated financial performance of proposed approaches and programs • Lead the integrated planning, development and delivery of multi-disciplinary teams across data intelligence, customer insights, and creative account management • Develop, document and maintain a consistent understanding of the functional and operational requirements needed to support each program’s execution • Develop testing, monitoring and measurement strategies designed to determine your program’s incremental impact on key performance indicators • Source, lead and supervise partnerships with external resources as needed • Play an active role in new business development through direct leadership, participation or support – requiring both written contributions and in-person presentations • Educate internal staff CRM tool use, CRM related strategy and management concepts • Provide support, coaching, and training to other staff members • Drive user compliance

Requirements :
Minimum 3 Years Experience
Bachelors Degree
Salesforce.com experience a huge plus
 
We will only accept leads directly from candidates - No consultant or contracting opportunities