I would like to automate by creating a workflow which will make the case activity history public without having to click on "Make public" for all items under the activity history.
Is this possible? If so how?
When creating a new task in Outlook, it is assigned to a new category - salesforce.com.
This poses a problem for me in a couple ways, and I REALLY need to turn this "feature" off.
In the Tasks tab of the Outlook Edition Configuration Options window, I have turned task synchronization off, but it still does it.
Can anyone think of any other ways to stop this behavior?