I've been battling the sf.com Outlook integration module for quite from time now. When I first open Outlook 2003 I see the Salesforce.com toolbar add in. This is working correctly and is not the problem. When I open up a email, I do not see the Salesforce.com toolbar anymore. Nor to I have the option to add this toolbar to my view. So the only way I know how to add an email to Salesforce.com is that I have to first scroll to email I want, highlight it and then click on the Add Email icon. From reading the tips and trick it states I should be able to access the toolbar from within an email that's been expaned (or opened). Hope this makes sense.
- Uninstalling/installing the Salesforce.com Outlook integration software
- I've ensured that no items are "disabled" in outlook
- I've tried uninstalling the Salesforce.com add-in and reinstalling it into a new directory
None of these help. My thoughts are that I need to manually remove the Salesforce.com Outlook plug-in in order to do a clean installation. just a hunch.
Also BTW, when I close my Outlook for the day I get an error message stating that there is something wrong with my Salesforce.com Outlook Edition module. When I close this I then get the Outlook Error messaging asking if I want to report this to microsoft, yada, yada, yada.