Current Scenario

• Client is currently using Salesforce to capture various registration details about a particular customer.
• This information is then manually re-keyed into another (custom-built, web-based) application to perform customer setup on the other system. There are multiple pages in this second application which the user clicks through as data is entered

Problem

• Large volume of manual re-keying of the same data
• Room for human error

Required Solution

• We want to be able to pull data from Salesforce into the second application such that certain fields are automatically populated. Ideally, the user will be able to click a button in Salesforce which would launch the other application and auto-populate based on a mapping we specifiy.

Is this possible? Ideas on how to solve this problem would be very much appreciated!