Salesforce hands on administrator needed for 3-6 month contract in Boston.  This position is "in house" and would be working in downtown Boston.  Multiple projects engaged requires hands on administration, heavy reporting (crystal a plus) and data migrations.  Please contact Darlene Massery at dmassery@baincapital.com for consideration.

RESPONSIBILITIES:

• Provide level one and two support for CRM (Salesforce.com) technology across multiple Business Units
• Define reporting needs, build customized reports and define/​build analytic dashboards by functional role  for all business units
• Maintain user roles, security, profiles and workflow rules
• Creation and modification of page layouts and field values
• Responsible for maintaining data integrity across multiple business units
• Identify opportunities to improve business processes and operational efficiency within CRM Application.
• Analyze user requirements and issues; provide the best fit solution, while maintaining the integrity of existing applications
• Maintain Sandboxes for UAT and Proof of Concept situations
• Perform QA and UAT testing throughout all future CRM iterations.
• Provides direction and support to application developers when application changes require knowledge of or changes to system functionality
• Form strong working relationships with internal users - both business and technical - to facilitate application support and adoption
• Act as liaison to internal development team to maintain custom developed applications and SFDC pages utilizing VisualForce and Apex             
• Maintain Workflow and Triggers to ensure Integrity and sequencing
• Drive quality control, to maximize value of the CRM system as a key business development tool.
• Provide data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent.
• Create documentation in support of technology requests and overall CRM usage

QUALIFICATIONS:

• In-depth knowledge and hands-on experience in supporting & implementing Salesforce.com  solution preferred
• Formal Salesforce.com training required, Salesforce.com certification preferred
• Experience with Unlimited Edition integration tools, DataLoader
• Exposure and experience in data migration and integration aspects of the product
• Experience in training and documentation around business applications
• Able to explain complex concepts in a clear and concise manner
• Ability to manage multiple projects and iterations within the CRM application
• Understanding and ability to follow a well defined project lifecycle
• A proven resource in defining systems strategy, developing systems requirements, designing and prototyping, testing, training, defining support procedures, and implementing practical business solutions under multiple deadlines.
• Exposure to private equity and hedge fund concepts and terminology is a plus
• Experience with a large, functionally diverse, and informed user base that demands high quality applications
• Self-motivated and willing to work in an energetic, fast pace team environment