I'd like to know if you can set up cases to reassign if a Case is still open and the Business Hours for that case are over? For example a client has 3 business hours for different regions that do not overlap. If Region 1 does not change the status of the case from Open and their business hours end, the Case should be reassigned to region 2.
Is there a way I can create a view of cases with new emails (unopened emails). At the moment we might get a response from a customer to an existing case and not know about it.
Great app, but have geo-coded about 1/3 of our orgs accounts and I think I have found a bug. Am getting an error message when ever going to the geocode tab.
Invalid double:
An unexpected error has occurred. Your solution provider has been notified. (FN)
This is preventing any further accounts to be located, would be great to know what is causing this and how to resolve it to get the rest of the accounts located.
Could the creator (or someone) of this app let us know if this is happening due to a bug in the code, or if this is an issue with the format of the address values.
If it is a bug I hope that this can be resolved soon.
If it is a problem with format of the data, could we please know what we need to look for in the data to fix? Is it an issue that there could be a bad character in the address data somewhere? How can I tell what the next account record is that the Geocode tab looks at (what order does it run though the records)? So I can check the data an fix it, if this is the problem.
This is a great app and really need all account records mapped for it to be useful, we only have a partial set of records that are mapped due to this problem
I have tried this on different browsers and it seems it is happening to other orgs possibly as well (as this has been commented in the comments section of the app) - just found this discussion forum
I'd like to know if you can set up cases to reassign if a Case is still open and the Business Hours for that case are over? For example a client has 3 business hours for different regions that do not overlap. If Region 1 does not change the status of the case from Open and their business hours end, the Case should be reassigned to region 2.
