• kd91179
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I have created a custom object and created a Approval process for records that enter a certain criteria in that object. I have assigned a custom Visual Force Email Template to the Approval process. And based on the approval or rejection a field is updated approriately. While testing I was not able to approve the record, the steps that I followed are


  • Create a new record based on the critera
  • Click on the Submit for Approval button
  • I received email in the customer email template that I assigned in the user email address who will approve the record
  • I replied to the email with "Approve" in the first line (the reply went to something@something.wrkfl.salesforce.com)
  • There are no errors received but still record is still not approved.
Could someone point out what is happening here and what needs to been done to get this going.