We have an issue with the General Inquiry form our Brazil website. In short there seems to be an issue that the form is continuing to submit information over and over again to Salesforce resulting in thousands of leads loaded to our Salesforce. Perhaps it is a robot or something continuously hitting the site as there is a great deal of duplicates?
They have shut down the form on 7/19 immediately. When the dupe leads are imported daily one of our Salesforce admins receives the SFDC email alerts that we have reached our max lead imports for the day so I have to immediately delete these to stop his alerts.
This behavior seems to happen around 2PM eastern time for the last 3 days
on 7-19 they stated that they werer taking measures to prevent problems like this by installing a CAPTCHA validation at our forms, preventing their “automated” use by robots, and also by limiting the daily usage of our SalesForce interface to 500 hits. These measures will prevent any issue like the one encountered today from happening again.
They still cannot find any evidence that our system has been generating these dupe leads the last two days
all they can think of is that it may be indeed some sort of “buffer” at SalesForce that saved some of yesterday’s leads and is showing them today. They have DELETED the SalesForce function from our forms, so they can guarantee that they are not generating any new lead until we apply the security measures mentioned yesterday.
The latest update from our Webform users is
As yesterday, we have no evidence of any communication with the SalesForce interface from our systems. The function is still removed from our forms. We also rebooted BSI Brazil’s servers to make sure there’s no “lost process” running out of our knowledge.
We already have all new security measures in place at our forms (CAPTCHA and daily limit of 500 hits) but we have not enabled the interface again as we wanted to make sure this behavior we encountered yesterday didn’t occur again today, as it did.
Because the number of leads found today is similar to yesterday’s (and probably the content is the same as they have the same origin form data), and even the time they appeared is similar, there’s a chance that there’s some kind of buffer in SalesForce that saved some of the leads that went over the quota and is running a process at this time of day to dump these buffered records.
Two technical information that would help us determine the source of these leads would be 1) the originating IP that created the lead and 2) the time that the lead was received at the SalesForce POST interface (probably different from the time that the lead was actually created within SalesForce, as it shows today’s date). These data can be retrieved from the logs of the SalesForce web server responsible for receiving the POST data.
If the SalesForce support team can confirm the existence of a buffer that is holding all leads that went over the quota two days ago and is slowing adding them to SalesForce, it would explain the issue. If not, those 2 technical information can help us determine for sure where the leads are coming from. If there’s a buffer, there’s a chance that there are more leads queued waiting to be added. If that’s true, this “buffer” should be deleted to avoid similar leads in the following days
We have an issue with the General Inquiry form our Brazil website. In short there seems to be an issue that the form is continuing to submit information over and over again to Salesforce resulting in thousands of leads loaded to our Salesforce. Perhaps it is a robot or something continuously hitting the site as there is a great deal of duplicates?
They have shut down the form on 7/19 immediately. When the dupe leads are imported daily one of our Salesforce admins receives the SFDC email alerts that we have reached our max lead imports for the day so I have to immediately delete these to stop his alerts.
This behavior seems to happen around 2PM eastern time for the last 3 days
on 7-19 they stated that they werer taking measures to prevent problems like this by installing a CAPTCHA validation at our forms, preventing their “automated” use by robots, and also by limiting the daily usage of our SalesForce interface to 500 hits. These measures will prevent any issue like the one encountered today from happening again.
They still cannot find any evidence that our system has been generating these dupe leads the last two days
all they can think of is that it may be indeed some sort of “buffer” at SalesForce that saved some of yesterday’s leads and is showing them today. They have DELETED the SalesForce function from our forms, so they can guarantee that they are not generating any new lead until we apply the security measures mentioned yesterday.
The latest update from our Webform users is
As yesterday, we have no evidence of any communication with the SalesForce interface from our systems. The function is still removed from our forms. We also rebooted BSI Brazil’s servers to make sure there’s no “lost process” running out of our knowledge.
We already have all new security measures in place at our forms (CAPTCHA and daily limit of 500 hits) but we have not enabled the interface again as we wanted to make sure this behavior we encountered yesterday didn’t occur again today, as it did.
Because the number of leads found today is similar to yesterday’s (and probably the content is the same as they have the same origin form data), and even the time they appeared is similar, there’s a chance that there’s some kind of buffer in SalesForce that saved some of the leads that went over the quota and is running a process at this time of day to dump these buffered records.
Two technical information that would help us determine the source of these leads would be 1) the originating IP that created the lead and 2) the time that the lead was received at the SalesForce POST interface (probably different from the time that the lead was actually created within SalesForce, as it shows today’s date). These data can be retrieved from the logs of the SalesForce web server responsible for receiving the POST data.
If the SalesForce support team can confirm the existence of a buffer that is holding all leads that went over the quota two days ago and is slowing adding them to SalesForce, it would explain the issue. If not, those 2 technical information can help us determine for sure where the leads are coming from. If there’s a buffer, there’s a chance that there are more leads queued waiting to be added. If that’s true, this “buffer” should be deleted to avoid similar leads in the following days
