• sirwiley
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Need code/objects for custom "Escalate" button on the case detail page that opens a window to allow support users to complete the following fields on the case object:

 

  1. Change the status (escalation should be the only choice in the drop-down),
  2. Change the case owner, and
  3. Add a comment

We will try to find information ourselves but any guidance appreciated.

Need code/objects for custom "Escalate" button on the case detail page that opens a window to allow support users to complete the following fields on the case object:

 

  1. Change the status (escalation should be the only choice in the drop-down),
  2. Change the case owner, and
  3. Add a comment

We will try to find information ourselves but any guidance appreciated.