How can I create a formula which will indicate the time it took my employees to answer a case.
I have the "status" field and actually I want to measure the time between the case is opened and time the status field value was changed from "new" to any other value.
How can I create a formula which will indicate the time it took my employees to answer a case.
I have the "status" field and actually I want to measure the time between the case is opened and time the status field value was changed from "new" to any other value.
