Hi All,

I'm a little confused in relation to the process builder as to how it triggers when you schedule an email at different intervals.

To put it in to context for you my use case is as follows:

I have a candidate and when they are moved in to a certain substatus of an object i want an automated email to go out to the candidate as a reminder 7, 14 and 21 days after they were originally moved to that status. That is straightforward, however, my confusion lies with the fact that during these intervals the candidates status might change and the email will no longer need to be sent out to them. I only want the emails sent if they are still at that status. 

My question is say the email at the 7 day interval goes ahead but the candidate moves to a different status on day 10 will the workflow reevaluate the criteria before sending out the day 14 email or is it just set up so that once the criteria is met on the first time the emails are automatically scheduled to be sent at the relevant intervals regardless of if the status changes?

If the above is the case do i need to set up different processes or workflow rules for each interval that i want an email to go out rather than build it in to the one process?

Thanks,
Claire

All,

Hoping you can help as i logged a case with Salesforce and they can't resolve it as it is not supported by them. 

We launced a new website last week and i set up the 301 redirects to the landing pages of the new site. However, they aren't working and are just giving the site maintenance message. Unfortunately over the weekend we had 85 hits to one of these links where people had bookmarked them and weren't redirected, possibly resulting in lost business for us.

Has anyone ever come across this issue before?

Just for further info all redirects are activated and the link redirects are:

     //directpersonnel.force.com/SiteLogin to http://directpersonnel.com/jobs/
//directpersonnel.force.com/ts2__JobSearch to https://directpersonnel.com/jobs
    //directpersonnel.force.com/ts2__Register to     http://directpersonnel.com/jobs/

Thanks,

Claire

Hi All,

I'm a little confused in relation to the process builder as to how it triggers when you schedule an email at different intervals.

To put it in to context for you my use case is as follows:

I have a candidate and when they are moved in to a certain substatus of an object i want an automated email to go out to the candidate as a reminder 7, 14 and 21 days after they were originally moved to that status. That is straightforward, however, my confusion lies with the fact that during these intervals the candidates status might change and the email will no longer need to be sent out to them. I only want the emails sent if they are still at that status. 

My question is say the email at the 7 day interval goes ahead but the candidate moves to a different status on day 10 will the workflow reevaluate the criteria before sending out the day 14 email or is it just set up so that once the criteria is met on the first time the emails are automatically scheduled to be sent at the relevant intervals regardless of if the status changes?

If the above is the case do i need to set up different processes or workflow rules for each interval that i want an email to go out rather than build it in to the one process?

Thanks,
Claire

All,

Hoping you can help as i logged a case with Salesforce and they can't resolve it as it is not supported by them. 

We launced a new website last week and i set up the 301 redirects to the landing pages of the new site. However, they aren't working and are just giving the site maintenance message. Unfortunately over the weekend we had 85 hits to one of these links where people had bookmarked them and weren't redirected, possibly resulting in lost business for us.

Has anyone ever come across this issue before?

Just for further info all redirects are activated and the link redirects are:

     //directpersonnel.force.com/SiteLogin to http://directpersonnel.com/jobs/
//directpersonnel.force.com/ts2__JobSearch to https://directpersonnel.com/jobs
    //directpersonnel.force.com/ts2__Register to     http://directpersonnel.com/jobs/

Thanks,

Claire