• Austin Malherbe
  • NEWBIE
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  • Member since 2014
  • Manager Business Operations Salesforce Strategy
  • OneAmerica


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I'm having trouble with the Automating Time-based Actions with Workflow which is part of the Process Automation module. I have tried recreating this workflow in 3 new DE orgs with no luck. I still keep getting the same error. "Challenge not yet complete... here's what's wrong: 
Case escalation failed to execute correctly."

I'm sure it is something simple that I'm just overlooking but any input would be great. Below is a screen shot of the workflow rule I have created.

User-added image
I'm having trouble with the Automating Time-based Actions with Workflow which is part of the Process Automation module. I have tried recreating this workflow in 3 new DE orgs with no luck. I still keep getting the same error. "Challenge not yet complete... here's what's wrong: 
Case escalation failed to execute correctly."

I'm sure it is something simple that I'm just overlooking but any input would be great. Below is a screen shot of the workflow rule I have created.

User-added image
I'm having trouble with the Automating Time-based Actions with Workflow which is part of the Process Automation module. I have tried recreating this workflow in 3 new DE orgs with no luck. I still keep getting the same error. "Challenge not yet complete... here's what's wrong: 
Case escalation failed to execute correctly."

I'm sure it is something simple that I'm just overlooking but any input would be great. Below is a screen shot of the workflow rule I have created.

User-added image
I continue getting an error on the Workflow Rule in the Trailhead excercise that says a workflow field update action was not found, but I have created it.  

Challenge not yet complete... here's what's wrong: 
The 'Set Case to Escalated' Workflow field update action was not found.
Create a workflow rule that will update a field.In some instances, a case must automatically escalate. Create a workflow rule that will set the escalated flag and send a task to the case owner, if a case is not closed and its priority is set to High.

Can someone please help me with this? What is the correct formula for the workflow itself? Perhaps the error is in my current formula.
Thanks!