Our cases will come in via a form on our website. Every case will therefor have the same "From" email address. Is it possible for Email-to-Case to extract the correct email from the body of the email? Can it extract other custom fields that are included in the email?

I am not a programmer, so we will have a consultant do this work for us. I just want to know if it's possible! Thank you.

I've seen past threads on this... And they all say, "You have to include the Account ID in an update file". I'm 99% certain I have the correct Account ID field in my CSV. I did an export from SF including the Account ID, and I'm reuploading using the same Account ID data.

Other fields available for export were "Contact ID" (but I'm updating an account, not a contact) and "Record ID" which takes the format "CON-12345".

The account ID which I'm attempting to use takes a format like this: 001A000000y8tAB

I'm mapping my file's Account ID to the Data Loader field named AccountNumber of type String. I don't see any other options that look likely.

There are only two columns in my upload, the Account ID and the field I want to update.

Any ideas? Thank you!

I've seen past threads on this... And they all say, "You have to include the Account ID in an update file". I'm 99% certain I have the correct Account ID field in my CSV. I did an export from SF including the Account ID, and I'm reuploading using the same Account ID data.

Other fields available for export were "Contact ID" (but I'm updating an account, not a contact) and "Record ID" which takes the format "CON-12345".

The account ID which I'm attempting to use takes a format like this: 001A000000y8tAB

I'm mapping my file's Account ID to the Data Loader field named AccountNumber of type String. I don't see any other options that look likely.

There are only two columns in my upload, the Account ID and the field I want to update.

Any ideas? Thank you!