Hi everyone
 
We took out a contract with Pardot at the beginning of this year, in the belief that it would complement our existing Salesforce CRM fairly quickly, automating our marketing and sales activities substantially to build sales, client data, etc
 
Unfortunately the Pardot set up period has taken way longer than their initial 8 week prediction.  5/6 months in, Pardot is still proving more time consuming to run on a daily basis than we were led to believe, with support for data imports and other automation issues sometimes taking up to 2 weeks to resolve issues (which might be resolved within an hour by phone).  We have been advised that phone support is not part of our “Basic” Pardot package, but we have now reached the stage where I cannot afford to invest any further substantial time on Pardot set up.
 
The whole process is very frustrating for me as a Marketing Manager and for our directors as I am still spending approximately 50% of my working week on Pardot, with very little return on our investment in this project.
 
Can anyone identify with these issues?
 
Do you have any suggestions to how we can speed up results and enable me to move my focus back to the core marketing activities I was employed for. We need to get to a stage soon where Pardot is not just earning its keep, but improving our business in the way we were promised.
 
Many thanks
 
Christine Wall

Hi everyone
 
We took out a contract with Pardot at the beginning of this year, in the belief that it would complement our existing Salesforce CRM fairly quickly, automating our marketing and sales activities substantially to build sales, client data, etc
 
Unfortunately the Pardot set up period has taken way longer than their initial 8 week prediction.  5/6 months in, Pardot is still proving more time consuming to run on a daily basis than we were led to believe, with support for data imports and other automation issues sometimes taking up to 2 weeks to resolve issues (which might be resolved within an hour by phone).  We have been advised that phone support is not part of our “Basic” Pardot package, but we have now reached the stage where I cannot afford to invest any further substantial time on Pardot set up.
 
The whole process is very frustrating for me as a Marketing Manager and for our directors as I am still spending approximately 50% of my working week on Pardot, with very little return on our investment in this project.
 
Can anyone identify with these issues?
 
Do you have any suggestions to how we can speed up results and enable me to move my focus back to the core marketing activities I was employed for. We need to get to a stage soon where Pardot is not just earning its keep, but improving our business in the way we were promised.
 
Many thanks
 
Christine Wall