I have tried the recommendations from other posts on this topic. I have created a couple of new DEs to try this out in. I set up the permissions correctly for my account. I added the fields and attachments to be encrypted but when I go into a contact or case the fields are not encrypted. I double-checked to make sure that the System Administrator does not have View Encrypted Data checked and all permission sets assigned to my user also don't have that option checked but the fields are still not encrypted and the trailhead is not validating, I keep getting the error 'The contact mobile phone field does not appear to be encrypted.' I also tried adding new contacts and cases and editing existing ones but still not encrypted.

Hi, I have a problem when I want to import a digital certificate. In my sandbox org the jks digital certificate is correctly imported but in my other development org it gives error.


Data Not Available The data you were trying to access could not be found. It may be due to another user deleting the data or a system error.

someone has happened?

I have tried the recommendations from other posts on this topic. I have created a couple of new DEs to try this out in. I set up the permissions correctly for my account. I added the fields and attachments to be encrypted but when I go into a contact or case the fields are not encrypted. I double-checked to make sure that the System Administrator does not have View Encrypted Data checked and all permission sets assigned to my user also don't have that option checked but the fields are still not encrypted and the trailhead is not validating, I keep getting the error 'The contact mobile phone field does not appear to be encrypted.' I also tried adding new contacts and cases and editing existing ones but still not encrypted.

I have this field encrypted and there is data in there.

Please advise.