Our case maganement is using for customer complaint, internal, safty different types. Each type needs to have it's own unique case number with special format by sequence. How can I achieve that?
For exsample, first person create the case, choose type as "customer complaint", case number will be CCN-0001. second person create the case, choose type as "safty", case number will be SFN-0001. third persion create the case, choose type as "customer complaint", case number will be CCN-0002. etc.
I have first workflow, when case created, Immediate create 5 tasks. Second workflow, once task created, should generate time-based workflow for task past due email alert.
But once first workflow done, second workflow has never been triggered. Can anyone help me to fix this problem? Thank you!
Our case maganement is using for customer complaint, internal, safty different types. Each type needs to have it's own unique case number with special format by sequence. How can I achieve that?
For exsample, first person create the case, choose type as "customer complaint", case number will be CCN-0001. second person create the case, choose type as "safty", case number will be SFN-0001. third persion create the case, choose type as "customer complaint", case number will be CCN-0002. etc.
I have first workflow, when case created, Immediate create 5 tasks. Second workflow, once task created, should generate time-based workflow for task past due email alert.
But once first workflow done, second workflow has never been triggered. Can anyone help me to fix this problem? Thank you!
