I'm trying to get through the service cloud superbadge, and challenge 3 is giving me this issue

"We can't find Entitlements on the Case Lightning Page. Ensure Entitlements are visible on Cases in Lightning."

I've got entitlements on the case record page, via the parent account, and I've got entitlements history via the parent Entitlement Name.. 

What is it actually looking for? 

I have installed salesforce cli windows 64 bit and I also installed it through npm globally. 
I am on windows 7 machine and behind a company firewall and I have proxy set on my computer

C:\Users\XXXXX>sfdx update
panic: Get https://developer.salesforce.com/media/salesforce-cli/sfdx-cli/channe
ls/stable/windows-x64: dial tcp XX.XX.XX.XX:443: connectex: A connection att
empt failed because the connected party did not properly respond after a period
of time, or established connection failed because connected host has failed to r
espond.

goroutine 1 [running]:
panic(0x6632a0, 0xc0420067b0)
        /usr/local/go/src/runtime/panic.go:500 +0x1af
main.must(0x7b92c0, 0xc0420067b0)
        /home/ubuntu/.go_workspace/src/github.com/heroku/cli/io.go:115 +0x63
main.GetUpdateManifest(0x6a4875, 0x7, 0x6a3c0d, 0x3, 0x7b92c0)
        /home/ubuntu/.go_workspace/src/github.com/heroku/cli/install.go:104 +0x2
72
main.GetUpdateManifest(0x6a4875, 0x7, 0x6a3c0d, 0x3, 0x0)
        /home/ubuntu/.go_workspace/src/github.com/heroku/cli/install.go:102 +0x2
f4
main.Install()
        /home/ubuntu/.go_workspace/src/github.com/heroku/cli/install.go:33 +0x10
0
main.main()
        /home/ubuntu/.go_workspace/src/github.com/heroku/cli/main.go:18 +0x3a