Hi,

I executed the Step 6 as it is described below, but the look dialog does not appear on the Speaker object :S.

1. In Setup mode, select Build > Create > Objects.
2. Click the Speaker link.
3. Scroll down to the Search Layouts section, and click Edit next to Lookup Dialogs.
4 .Add First Name and Last Name to the Selected Fields.
5. Click Save.

Is anyone encountering this error :

"Challenge not yet complete... here's what's wrong: 
The 'Set Case to Escalated' Workflow field update action was not found."

Not sure what's going wrong, but the action sure is there !