Hi Folks,

I am attempting Service Cloud super badge which was recently released. I am trying to complete challenge no 3 - Create service level and actions.

We have to set up minimum response time and resolution time. The problem I face here is I do not see the response time in minutes. 

In the challenge, it mentions 20 minutes and I am not finding a way to set minutes, every process(Time-based workflow, Entitlement hours, Escalation rules) are in hours and there is no provision to set in decimal.

Am I heading in the right direction? Please suggest.

 

Hi,

I just finished the trail : https://trailhead.salesforce.com/fr/projects/communities_share_crm_data/steps/account_roles_hierarchy

But when I "Verify step", I received the following error : 

"Step not yet complete... here's what's wrong:
Assign Barbara Levy the Express Logistics and Transport Partner Manager role."

But in my org Barbara Levy has the right role but in french : "Express Logistics and Transport Partenaire - Responsable" and I didn't find how I can change the role name or solve the problem. 

Do you have an idea ? 

Thanks