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  • Mikko Malmari
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4 replies

Best way to trigger apex on live agent chat request

I want to build a custom implementation using the Live Agent API, but I've yet to figure out how to get information about a chat request made by a visitor, and to trigger Apex once a request is made. Is this something that can be accomplished with Process builder or Visitor trigger?
4 replies

Best way to trigger apex on live agent chat request

I want to build a custom implementation using the Live Agent API, but I've yet to figure out how to get information about a chat request made by a visitor, and to trigger Apex once a request is made. Is this something that can be accomplished with Process builder or Visitor trigger?