Hi all,

I get the following error when trying to pass Service Cloud Specialist Superbadge Challenge 3:
Challenge Not yet complete... here's what's wrong:
We can't find a Contact Customer Case Task. Ensure a High Priority Task is created for the case owner to contact the customer.
Below is how I set the entitlement process:
Also I created an entitlement record and assigned to an accound record and created a case for that account and a task was created 10 mins after 20-min initial response was passed.
any ideas on what could be missing?
Thank you


 

Hi all,

I get the following error when trying to pass Service Cloud Specialist Superbadge Challenge 3:
Challenge Not yet complete... here's what's wrong:
We can't find a Contact Customer Case Task. Ensure a High Priority Task is created for the case owner to contact the customer.
Below is how I set the entitlement process:
Also I created an entitlement record and assigned to an accound record and created a case for that account and a task was created 10 mins after 20-min initial response was passed.
any ideas on what could be missing?
Thank you


 

Hi Folks,

I am attempting Service Cloud super badge which was recently released. I am trying to complete challenge no 3 - Create service level and actions.

We have to set up minimum response time and resolution time. The problem I face here is I do not see the response time in minutes. 

In the challenge, it mentions 20 minutes and I am not finding a way to set minutes, every process(Time-based workflow, Entitlement hours, Escalation rules) are in hours and there is no provision to set in decimal.

Am I heading in the right direction? Please suggest.