Hi Team,
    I'm facing an issue while completing Step 2, getting below error-
"Challenge Not yet complete... here's what's wrong: 
We can't find the 'Customer Case Team' role. Ensure the Customer Contact can be tracked on Cases."
any help would be great help.

Thanks,
Nivedita

 

Service Cloud Specialist Superbadge
Hi,

I am stuck on step 2 with following error.

"Challenge Not yet complete... here's what's wrong: 
We can't find the 'Customer Case Team' role. Ensure the Customer Contact can be tracked on Cases."

I have added 'Contact Role' and 'Case Team' on page layout as well still no luck.

any help would be appreciated.

@LinThaw
 

Below is the trigger written for the same .
I'm stuck to get terriority based on field . how can i achieve this?
trigger trigMapFields on Lead (after Update) {
TriggerHelper.createOpportunity(trigger.new);
}
createOpportunity(List listList){ List oUpdList = new List (); for(Lead lead: LeadList){ if (lead.IsConverted && lead.convertedOpportunityId != null){ //How to get terriority based on city state and country Opportunity opp=new Opportunity(id = lead.convertedOpportunityId, terriority__c =:terriority oUpdList.add(opp); } } update oUpdList ; }
any help would be appriciated!

Hi guys, 

I'm trying to finish Lightning Experience Specialist super batch but getting issue while checking challenege 2 i.e Provide in-app guidance to sales reps". Kindly help me . I verified renaming all standard object , screenshits has been attached for more reference. 
Thanks!  Nivedita

Hi Team,
    I'm facing an issue while completing Step 2, getting below error-
"Challenge Not yet complete... here's what's wrong: 
We can't find the 'Customer Case Team' role. Ensure the Customer Contact can be tracked on Cases."
any help would be great help.

Thanks,
Nivedita

 

I keep getting the error: 



"Challenge Not yet complete... here's what's wrong: 
We can't find the Entitlements Tab on the Console. Ensure there is a tab on the service app to see support level assignments overall."

1) I have added the Entitlements tab to the console like this: 


2) I have added the milestone lightning component in the console: 



3) I have added the "Entitlements" tab to the regular Service app:





4) I have added the entitlements related list on account: 




What am I missing???

Hi Folks,

I am attempting Service Cloud super badge which was recently released. I am trying to complete challenge no 3 - Create service level and actions.

We have to set up minimum response time and resolution time. The problem I face here is I do not see the response time in minutes. 

In the challenge, it mentions 20 minutes and I am not finding a way to set minutes, every process(Time-based workflow, Entitlement hours, Escalation rules) are in hours and there is no provision to set in decimal.

Am I heading in the right direction? Please suggest.

 

Hello everybody,

I'm stuck in the LEX SuperBadge, Challenge #2 : https://trailhead.salesforce.com/en/super_badges/superbadge_lex

I keep getting this Error :


I've been trying for an hour to find out the cause, redone the entire Approval Process, got back to the corresponding TrailHead Module with which I had no trouble, but still nothing...

Here is my Approval Process:


I am not sure about the "assigns approvals back to the opportunity owner" part, I had no other choice than "Manager" in the "Step3 : Specify Approver Field", for "Next Automated Approver Determined By" .

If anyone has a clue where to start looking for, any help would be greatly appreciated!

Thanks & Regards,