Hi Folks,

I am attempting Service Cloud super badge which was recently released. I am trying to complete challenge no 3 - Create service level and actions.

We have to set up minimum response time and resolution time. The problem I face here is I do not see the response time in minutes. 

In the challenge, it mentions 20 minutes and I am not finding a way to set minutes, every process(Time-based workflow, Entitlement hours, Escalation rules) are in hours and there is no provision to set in decimal.

Am I heading in the right direction? Please suggest.

 

Hi,
An error occured verifying the Salesforce Trailhead challenge

Customize a Sales Path for Your Team
Work with opportunities in the kanban view

https://trailhead.salesforce.com/projects/customize-a-sales-path-for-your-team/steps/work-with-opportunities-in-the-kanban-view

Error: Challenge Not yet complete... here's what's wrong: 
Couldn’t find filters for the opportunities with the correct information. Please double check the instructions.

Other strange things:
The Filter Logic is not mentioned.
I do not see the United Oil Plant Standby Generators opportunity/card
and i cannot save the list view...

Any idea's how to complete this challenge?

Thank you and regards, albert