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  • Christni Doyle
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2 replies

Email - to- Case How can I avoid to send these to a particular queue

I Have an urgent scenario like below

when a case(type of case per suppose xyz) is created via email and an agent does not pick the case in an hour an it should be moved to 'SLA Breached' Queue
now my requirement is all email to cases should not be moved to 'SLA Breached' Queue.
2 replies

Visualforce template

Hey developers
How can I develop a new visualforce email template 
I have a requirement have a fields called X,Y,Z Now I want to show these fields and need to add three more fields a,b,c in this.
now in the email template I want to show  X,Y,Z new values with respect old values in a table for reference.
can any one give me an idea how can I acheive this.