Hi,

I have created a custom object and created a Approval process for records that enter a certain criteria in that object. I have assigned a custom Visual Force Email Template to the Approval process. And based on the approval or rejection a field is updated approriately. While testing I was not able to approve the record, the steps that I followed are

• Create a new record based on the critera
• Click on the Submit for Approval button
• I received email in the customer email template that I assigned in the user email address who will approve the record
• I replied to the email with "Approve" in the first line (the reply went to something@something.wrkfl.salesforce.com)
• There are no errors received but still record is still not approved.