Hi guys,

I'm new to Salesforce so go easy on me :)

My problem is I'm trying to populate a Lookup Field of a Case before the Case is inserted.

More specifically, I'm trying to populate the Case field "Account Name".

I'm pulling the account name from a String, however, when I run the code below, the Account Name field remains blank.

So I'm assuming that writing to a Lookup Field is different than writing to other fields.

Please tell me how to make this work.

Thanks,

Michael

trigger MapAccountAndContact on Case (before insert, before update) {
    
    String subject;
    
    for(Case myCase : Trigger.new) {
       subject = myCase.Subject;

       Boolean fromLMS = subject.startsWith('[TICKET]');
       
       if(!fromLMS)
           continue;
       
       String[] elements = subject.split('-');
       
       myCase.Account = getAccount(elements[3].trim());
       
       myCase.Contact = getContact(elements[4].split(' '));
       
       
       myCase.Subject = mycase.Account.Name + ' - ' + myCase.Contact.FirstName 
       + ' ' + myCase.Contact.LastName + ' - ' + elements[5];
       
       
       System.debug(myCase.Account.Name);
       System.debug(myCase.Contact.FirstName + ' ' +     myCase.Contact.LastName);
       System.debug(mycase.Subject);
    }
}

Hi guys,

I'm new to Salesforce so go easy on me :)

My problem is I'm trying to populate a Lookup Field of a Case before the Case is inserted.

More specifically, I'm trying to populate the Case field "Account Name".

I'm pulling the account name from a String, however, when I run the code below, the Account Name field remains blank.

So I'm assuming that writing to a Lookup Field is different than writing to other fields.

Please tell me how to make this work.

Thanks,

Michael

trigger MapAccountAndContact on Case (before insert, before update) {
    
    String subject;
    
    for(Case myCase : Trigger.new) {
       subject = myCase.Subject;

       Boolean fromLMS = subject.startsWith('[TICKET]');
       
       if(!fromLMS)
           continue;
       
       String[] elements = subject.split('-');
       
       myCase.Account = getAccount(elements[3].trim());
       
       myCase.Contact = getContact(elements[4].split(' '));
       
       
       myCase.Subject = mycase.Account.Name + ' - ' + myCase.Contact.FirstName 
       + ' ' + myCase.Contact.LastName + ' - ' + elements[5];
       
       
       System.debug(myCase.Account.Name);
       System.debug(myCase.Contact.FirstName + ' ' +     myCase.Contact.LastName);
       System.debug(mycase.Subject);
    }
}