I am trying to implement my own email-to-case class and I have the following code, which is working in my sandbox, to create an EmailMessage on a case using email services:
EmailMessage[] newEmail = new EmailMessage[0];
newEmail.add(new EmailMessage(FromAddress = email.fromAddress, FromName = email.fromName, ToAddress = email.toAddresses[0], Subject = email.subject, TextBody = email.plainTextBody, HtmlBody = email.htmlBody, ParentId = newCase[0].Id, ActivityId = newTask[0].Id)); // (newCase and newTask are the newly created case and task from earlier code)
insert newEmail;
I have several questions. Is it possible to set the email message status to "New"? If I attempt to add "Status = 'New'" in the .add() method I get an error: Message: Insert failed. First exception on row 0; first error: INVALID_OR_NULL_FOR_RESTRICTED_PICKLIST, Status: bad value for restricted picklist field: New: [Status] null. If I don't attempt to set the status, it defaults to "Sent".
Also, does anyone have any sample code to share that adds headers and attachments from an inbound email to an Email Message object? I'm struggling with that one.
Another minor issue that is bugging me is that in the Email Section of the Case page in my sandbox, the column labelled "Email Address" shows the 'to address' and my production version using the the standard SFDC email to case application will have the 'from address' (contact's address) displayed. Does anyone know what field in the Email Message object this data comes from?
