The responsibilities of theGlobal Support CRM Success Manager are described below.

• Consult with internal and external clients on CRM needs
• Manage list of issues and enhancement for the system
• Advise internal and external clients on use of the CRM system
• Maintain relationship with CRM vendor
• Interface will departments globally
• Work with IT group on issue list, upgrades
• Keep leadership current on new features and improvement of the system

BS degree in Computer Science or related field of study

3 years minimum of experience in Saleforce implementation (ServiceCloud implementation preferred)      

The ideal candidate will have the following experience:

• Expert Communication skills, both written and verbal
• Ability to handle shifting priorities
• Knowledge of Relational Database concepts and structures
• Experience with defining Metrics, KPIs, dashboards,  Business Intelligence Reports and analytic needs