Hello all,

We are currently preparing our platform for the MFA obligation around Feb 22 and also offer single sign-on via AZURE Microsoft Credentials here.
However, we have the problem that when logging in with single sign-on via the mobile apps (Android and iOS), an error is issued (see screenshot error).

When logging in with the Sales Force app, Azure unfortunately continues to give this app the wrong status.
It is not recognized that the app is running on a managed device.
If this is done without SingleSignOn, then the state is passed correctly and login is not a problem


With the Field Service App a similar problem but again a bit more weird, here a different hardware platform is passed and not a Mobile Device, and therefore here a MFA authentication is requested and not a "Compliant Device".

Do you have any idea what could be the reason for this ? When we login to the app with username and password it works fine.

Hello all,

We are currently preparing our platform for the MFA obligation around Feb 22 and also offer single sign-on via AZURE Microsoft Credentials here.
However, we have the problem that when logging in with single sign-on via the mobile apps (Android and iOS), an error is issued (see screenshot error).

When logging in with the Sales Force app, Azure unfortunately continues to give this app the wrong status.
It is not recognized that the app is running on a managed device.
If this is done without SingleSignOn, then the state is passed correctly and login is not a problem
- see screenshot AZURE 1a & AZURE 1b



With the Field Service App a similar problem but again a bit more weird, here a different hardware platform is passed and not a Mobile Device, and therefore here a MFA authentication is requested and not a "Compliant Device".


Do you have any idea what could be the reason for this ? When we login to the app with username and password it works fine.