Hello,

I've created a process builder flow which works fine when changing records manually in Salesforce. But it does not seems to be triggered when using integration. The integration is with a third party application via a Service Bus that does the changes via the REST API in Salesforce.

The steps/process is as follows: when picklist field is changed on a custom object (contract relation), a value is set (also a picklist) on the parent object (Account).

Does anybody know why this is not triggered and where I can find some logging to explain this behaviour?

Thanks and regards, Olaf.

Hello,

I've created a process builder flow which works fine when changing records manually in Salesforce. But it does not seems to be triggered when using integration. The integration is with a third party application via a Service Bus that does the changes via the REST API in Salesforce.

The steps/process is as follows: when picklist field is changed on a custom object (contract relation), a value is set (also a picklist) on the parent object (Account).

Does anybody know why this is not triggered and where I can find some logging to explain this behaviour?

Thanks and regards, Olaf.