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Satishkumar S 14
Users not receiving email notifications for chatter messages
Hi,
My Org users stopped receiving email notifications for chatter @metions. Email notifications are working fine earlier. "Chatter email notification setting" are look good. Email deliverability settings also is set to "All emails". Thanks
My Org users stopped receiving email notifications for chatter @metions. Email notifications are working fine earlier. "Chatter email notification setting" are look good. Email deliverability settings also is set to "All emails". Thanks
Can you follow the below steps:
Setup > Chatter > Email Settings > Add your name and email address.
You will receive email verification. After verifying your email address, the issue will be resolved.
If this information helps, please mark the answer as best. Thank you
All Answers
- Can you review email logs to check for any bounced emails or delivery issues?
See https://help.salesforce.com/s/articleView?id=sf.email_logs_format.htm&type=5
Thanks
Thanks for helping me, I checked the email logs by delivery status is blank for entries. We actually updated a field in around 800,000 case records on 14-15th October 2023 and since yesterday we are facing this issue, can the update event caused this issue.
Can you follow the below steps:
Setup > Chatter > Email Settings > Add your name and email address.
You will receive email verification. After verifying your email address, the issue will be resolved.
If this information helps, please mark the answer as best. Thank you
Thnaks,
Gianina
Thnaks,
Gianina
Is there a propagation time or anything like that once the email is added?
Thanks,
Mahmud
Thanks,
Fathima Beevi
I have made sure all settings are correct and even logged in as users to make sure there personal setting are correct for Chatter.