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  • Branko Ferreira
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2 replies

Use Business Hours on Formula

Hi, 

When I created a formula using 2 datetime case fields is it taking the Business Hours configured for the viewing user ?
I have several business hours configured for different countries and each user is taking one. 
My requerimient is to show the time elapse since case aceptance until now but taking just the business hours

Thank you in advance
6 replies

Can anyone guide for preparing for PD1 certification?

Hello All,

Please guide me for  PD1 certification., How to prepare for it?

Thanks in advance.

 

2 replies

Use Business Hours on Formula

Hi, 

When I created a formula using 2 datetime case fields is it taking the Business Hours configured for the viewing user ?
I have several business hours configured for different countries and each user is taking one. 
My requerimient is to show the time elapse since case aceptance until now but taking just the business hours

Thank you in advance