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  • Krystle Smith
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SOLVED
3 replies

Omni-Channel Footer Widget

I am working through Start Routing with Omni-Channel.

I am stuck on 
From the console, click Omni-Channel in the console footer to open the Omni-Channel widget. Set your status to Available - Case.

1. There is no footer widget for me. Screenshot here: User-added image

I've double checked the set up of my Omni Channel and case are correct. I've also tried deleting and redoing my case, but I still can't get it to appear. Any ideas?

Thanks in advance!
SOLVED
3 replies

Omni-Channel Footer Widget

I am working through Start Routing with Omni-Channel.

I am stuck on 
From the console, click Omni-Channel in the console footer to open the Omni-Channel widget. Set your status to Available - Case.

1. There is no footer widget for me. Screenshot here: User-added image

I've double checked the set up of my Omni Channel and case are correct. I've also tried deleting and redoing my case, but I still can't get it to appear. Any ideas?

Thanks in advance!