While exploring the salesforce features i came across supoort process
- Support processes are used to add or remove the status values of cases
- After a support process has been created its assigned to a record type
Record types allow us to customize the picklist values then why wud we use this solution process feature?
Anyone ever seen this before? I've got a user attaching a photoshop file and word file to an email from SFDC, but Salesforce puts a .html extension onto the file when sent from Salesforce as an email attachment. No idea what causes this or how to prevent it.
Anyone seen this before?