:: Description:  

This individual will manage our leading edge CRM salesforce.com applications that automates direct sales process & programs, marketing efforts and tracks overall results.  An entrepreneurial and creative approach to both CRM management and demand generation will be critical to your success, including innovative nurture email programs and tools to optimize sales.   This person will need to enjoy working and developing new programs within salesforce.com and other on-demand solutions.

As critical, this person will also manage our acquisition, nurture, and customer email programs that is integrated with our salesforce.com program.   Must enjoy testing new programs and applying to continually improve results. 

In addition, this person will be responsible for providing reports to senior management and sales results to the Sales Director.  This person will report the head of the marketing team and directly the GM on CRM development.

:: Responsibilities:  

• Provide weekly senior level reports on the state of the business
• Track and analyze effectiveness of all marketing and sales programs for the unit.
• Manage CRM system to optimize sales, prospect experience and provide overall sales reports for the ShareBuilder 401(k) division
• Build and/or optimize CRM sales processes and reporting to drive continued in the sales team’s performance
• Run all email programs for unit including acquisition, nurture, and customer activities.
• Drive and support a test-and-learn approach to new programs, constantly driving for higher conversion and ROI
• Understand ShareBuilder brand and product positioning to ensure consistent, on-brand messaging
• Manage multiple, complex timetables successfully in a collaborative fast paced environment.

:: Required Skills/Experience:  

• 2+ years in CRM management experience with success in optimizing sales processes.
• 1+ years of managing email programs.
• Should be obsessed with results and measuring campaign results & impact and have experience with program evaluation.
• Must want / like diving into salesforce.com and building out the solutions needed to improve team performance.
• Must be results-oriented, customer driven, organized with attention to detail.
• Must have ability to prioritize and meet aggressive deadlines.
• Must thrive on teamwork and overcoming obstacles.
• Strong project management and interpersonal communications skills.
• Creative thinker, open to idea exploration with strong problem solving/analytical abilities.
• Willing to receive direction and guidance within a team environment.