Hi All

We have few queries, I hope you would help us to sort it out.

1. Is there a way that We can use pre chat form for live agent (visitor side) to insert new case and thus id generated could be passed to service cloud console So that agent on console side can have that case opened for reference while chat?

2. However, We tried passing pre Chat data to service cloud console following below link but even that did not work.
http://www.salesforce.com/us/developer/docs/live_agent_dev/Content/live_agent_pre_chat_forms.htm

Any help would be much appreciated.

Thanks.

i am having issue with date field.

i have one field of type Date in my custom object. and i am storing the date value in it successfully.

here is my code:

public Date agendaDate2; // user name which will be provided by user   

public Date getAgendaDate2()   

{       

return agendaDate2;   

}   

public void setAgendaDate2(Date dateValue)   

{

       agendaDate2= dateValue;   

}

i am showing date value in <apex:inputText> my VF page

but it shows the "Fri Nov 18 00:00:00 GMT 2011" in this format.

i want to show this date in  12/11/2011 format.

show how can i do that ?

please help i am newbie in salesforce.

any kind of help will be greatly appriciated.

thanks in advance...

Vishal