Seeking some assistance. I have moved forward with a button within my communities for live agent. The chat button is from the unmanaged package "Live Chat Button". All the configuration has been completed and it works as expected with the routing. However, the button is not going live unless the page is refreshed... I am unsure on why I need to refresh this page for it to go live. If anyone has any ideas on this please let me know! It is appreciated and thank you in advance.

 

Hello,
I have run into an issue when setting up my pre-chat page within communities. After research and reaching out to Salesforce, I have found that I have to create multiple buttons in which to have to route of multiple skills on one button. I have created the picklist options as follows:

 &nbsp;<select name="Issues">
 <option value="Support">Support</option>
<option value="Sales">Sales</option> </select>

This has assisted me in creating the picklist but I am in need of an example of code that would assist me in routing to the respective skill agent. The button creation only allows me to have one skill option when I would like to have five separate skill options. Does anyone know any code in which to assist me in routing chats via a pre-chat form and by a picklist option? There is not much information that I can find. Thank you for your help in advance!
 

Seeking some assistance. I have moved forward with a button within my communities for live agent. The chat button is from the unmanaged package "Live Chat Button". All the configuration has been completed and it works as expected with the routing. However, the button is not going live unless the page is refreshed... I am unsure on why I need to refresh this page for it to go live. If anyone has any ideas on this please let me know! It is appreciated and thank you in advance.

 

Hello,
I have run into an issue when setting up my pre-chat page within communities. After research and reaching out to Salesforce, I have found that I have to create multiple buttons in which to have to route of multiple skills on one button. I have created the picklist options as follows:

 &nbsp;<select name="Issues">
 <option value="Support">Support</option>
<option value="Sales">Sales</option> </select>

This has assisted me in creating the picklist but I am in need of an example of code that would assist me in routing to the respective skill agent. The button creation only allows me to have one skill option when I would like to have five separate skill options. Does anyone know any code in which to assist me in routing chats via a pre-chat form and by a picklist option? There is not much information that I can find. Thank you for your help in advance!