• David Heeley
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  • Member since 2018
  • Solution Engineer

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Hi All,

In Service Console, if an agent is handling multiple chats for example and therefore has 4 tabs open, can we make it so that when a customer responds to a chat in a tab that isnt in focus, can we make that tab flash green for example? I found an API 'setTabStyle()' but not sure if that will accomplish it?