When EmailToCase processes an email, it appends the Ref: tag to the subject to keep track of the conversation.

According to the documentation, the ref tag can be read from either the subject or the body. How would I go about forcing the software to put it in and read it from the body, rather than the subject?

When EmailToCase processes an email, it appends the Ref: tag to the subject to keep track of the conversation.

According to the documentation, the ref tag can be read from either the subject or the body. How would I go about forcing the software to put it in and read it from the body, rather than the subject?