We are using the Small Group Edition of Salesforce.
I have a PC that has been running Windows Vista Home Premium Edition and I was using Outlook 2003 with it. The Outlook connector v 2 was working fine up to a week ago. Then it started crashing outlook when it reached the match scoring step.
I saw that there was a new release of the Outlook connector and I upgraded to that to see if it fixed the problem. It did not.
I was planning on upgrading to Outlook 2007 anyway, so last night I did. I reinstalled the Outlook connector v 3 again. Re-ran a full sync, deleting the previous history. It did the exact same thing.
Sometimes it crashes outlook at 10 records matched, sometimes at 70, sometimes at 120...but it always crashes.
Outlook seems to be working fine otherwise.
One thing I tried to do was look at the log file. When try to open the log file, the Salesforce Options dialog indicates that the log file does not exist and prompts me to create one. After create a log file, nothing ever gets written to it.
It was ok when i was using outlook edition 3.1, i am using windows XP SP2, outlook 2007 both on the server & client end.
The error msg at first was:
"......ost cannot be accessed because it has been configured for use with a different mailbox".
Then it changed into "The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action".... "Cannot start Microsoft Office Outlook. Cannot open the Outlook window. The set of folders cannot be opened. The server is not available. Contact your administrator if this condition persists."
I have repaired outlook, re-installed without luck. Now my IT guy will re-image my HD.
We are using the Small Group Edition of Salesforce.
I have a PC that has been running Windows Vista Home Premium Edition and I was using Outlook 2003 with it. The Outlook connector v 2 was working fine up to a week ago. Then it started crashing outlook when it reached the match scoring step.
I saw that there was a new release of the Outlook connector and I upgraded to that to see if it fixed the problem. It did not.
I was planning on upgrading to Outlook 2007 anyway, so last night I did. I reinstalled the Outlook connector v 3 again. Re-ran a full sync, deleting the previous history. It did the exact same thing.
Sometimes it crashes outlook at 10 records matched, sometimes at 70, sometimes at 120...but it always crashes.
Outlook seems to be working fine otherwise.
One thing I tried to do was look at the log file. When try to open the log file, the Salesforce Options dialog indicates that the log file does not exist and prompts me to create one. After create a log file, nothing ever gets written to it.
