Developing Knowledge and Articles.

When sending an email (using template with Article pdf merge field) from a case that has an Article attached:-

Email arrives with a pdf attachment but when opening the pdf it is blank apart from the Article name.

I have tried changing the Article Type from Tab to Table without any success.

Anyone else come across this? Can you help?

Thanks in anticipation

Keith

Developing Knowledge and Articles.

When sending an email (using template with Article pdf merge field) from a case that has an Article attached:-

Email arrives with a pdf attachment but when opening the pdf it is blank apart from the Article name.

I have tried changing the Article Type from Tab to Table without any success.

Anyone else come across this? Can you help?

Thanks in anticipation

Keith