Our developer has run into a curious situation and isn't sure of the answer or where to turn (I've pointed him here...don't think he's posted) so I'm trying to help him move the ball forward.

When using Global Search on the normal Salesforce website, it does more of a fuzzy match so for example, if I search for "Company Name" I will get both of the following as a result:
1. "Company Name"
2. "Company, Name" (notice the addition lf the comma)

However, when he did the search via the API using this code: 
List<Account> existing = salesforceSoapService.findAccountsByName(reg.getName());

he would not get both results depending on what the search string was (searching with or without the comma only returned the record that also did or did not have the comma).

Thoughts?  Is there somewhere specific on the developer site where I can point him?

Thanks!